Helping people use AI well at work isn't just about the tool. Acteon partner Owen Rose uses insight from behavioural science to think about how leaders can encourage the adoption of AI at work by understanding human behaviour.
The behavioural science of habits for AI adoption
We can all make positive changes in our lives by forming new habits. Tiny alterations like trying to drink more water, go outside everyday, or read a few pages of a book instead of picking up your phone. Again. Small, repeated actions are what form these habits. But wanting to make the change isn’t enough on its own. We need to be prompted.
The same is true of how we approach positive habits at work. In this video, Acteon partner Owen Rose uses insight from behavioural science to think about how leaders can encourage the adoption of AI at work. And it’s not just about supporting people to use the tool. That only works if it’s done in a way that makes the most of the tool’s capacity while retaining the unique human judgement and expertise that leads to the best work.
This understanding leans on B.J.Fogg’s behaviour model, which helps determine when someone has the motivation and capability to act when they are prompted to do so. This, Fogg says, is how habits form, and how behaviour changes.
Our training, How to Be Good at AI, is based on this thinking. With five easy actions, our free videos outline best practice for AI and makes them all easy to act on. The next step is up to you: using internal comms to keep encouraging this positive behaviour, and helping these habits stick.