"A Cornerstone to support the kindest care"
Need to establish best practice and share it across the organisation?
That was the challenge set us by the UK’s largest care home operator, HC-One. They needed to identify the essential behaviours of best practice in care home management, and create tools and support to embed those behaviours across their 400-plus homes.
We worked with high-performing care home managers, using diaries, workshops and focus groups to help them define what they do and why it works. Then we translated that understanding into Cornerstone – a toolkit of practical performance support tools for all home managers. And we created a communication campaign to help colleagues engage with Cornerstone and make it a success.
Since launch, Cornerstone has continually developed and evolved and remains at the heart of HC-One operations.
I really enjoy using Cornerstone. It’s a fantastic tool that helps me progress in my role as Home Manager.
Cornerstone is a great reference and structure for running the home. It’s empowered me, and both my deputy and unit managers as well.
Acteon’s work has quite simply been critical to our success.